BlueDog & Holiday Extras
We respect the privacy of our customers therefore we are committed to the following privacy policy, which is designed to give you peace of mind and confidence.
What personal information do we ask for?
When you have searched for prices and availability and are ready to confirm your booking, we will ask for your
name, your postal address and your fax number and e-mail address (if applicable). We'll also need your credit/debit card
details (including card number, cardholder name and expiry date) in order to take payment and confirm the booking on-line.
If you're paying by debit card we may also need to take the start date and issue number of the card.
We'll also ask you for your telephone number in case we need to contact you urgently regarding your booking.
How do we use this personal information?
How do we protect customer information?
All the information you give us is protected by a secure server. The secure server software SSL (Secure Socket
Layers) encrypts all information you enter before it is sent to us. The information is only de-encrypted when it reaches
our server. You can tell our site is secure as a small locked padlock will appear in the bottom left of your browser to
show that you can safely send credit card details through our site. Another indicator is that our secure pages will not
display a 'security alert' message.
We also have a Firewall (security software) in place to protect our internal information from the Internet.
Does the BlueDog site use cookies?
Yes, we use 'temporary cookies', which are only used during the booking process. (A cookie is a small piece of
information sent by a web server to store on a web browser so it can later be read back from that browser. This is useful
for having the browser remember some specific information).
Will we disclose any of this personal information to third parties?
We will only disclose your name and booking details to our suppliers (see above) for operational purposes. We
will only pass on your details to other companies for marketing purposes if you have given us your permission to do so
on the page where you enter your name and address.
We won't disclose credit/debit card numbers unless we believe in good faith that the law requires it.
Will we use the information I give for direct marketing?
Yes, but we ask you for your permission and we'll only send you details of the products we offer. If you find
that you'd rather not have any contact with us, apart from that which is necessary for us to give you our normal level
of service, then please write to us at the address below.
If you have any questions relating to our privacy policy, or, if at any time you believe that Holiday Extras has not adhered to it please let us know by sending an e-mail to privacypolicy@abcmail.co.uk.
Alternatively write to us at Web Customer Relations, Holiday Extras, Newingreen, Hythe, Kent, CT21 4JF.
If you have other enquiries then please contact us and we will answer within 24 hours.