| I wish to book a hotel but with parking for more than 15 days. How do I do this?
In general (there are exceptions) there are no parking packages longer than 15 days. What you need to do is to select a 15 day parking package and then when you return you pay the car park directly at the daily gate rate for the extra days.
I booked an airport hotel online but haven't received a confirmation by email. What should I
do?
If your airport hotel booking was successful you should receive a confirmation by email almost immediately. Your should print this
off and use it as your airport hotel voucher. If you do not receive a confirmation, then your booking did not go through. This may happen
if you type in an incorrect email address during your booking.
My computer crashed before I could print out the confirmation page? What do I do?
Don't worry, you will receive a confirmation by email almost immediately. You can print that off and use it as your airport hotel
voucher.
I have booked an airport hotel with parking that is not on site, where do I get directions to the car park?
Our confirmation voucher gives directions to the hotel. When you check-in to the airport hotel will give you directions to the car
park and a voucher to hand to them as payment.
What if I need more than the 8/15 days car parking at the hotel?
Extra days are charged by the hotel and and payable locally.
Do you own the airport car parks?
No. We make it possible to pre book online any car park at any of 21 airports around the UK. We are impartial, you choose the one
that's best for you based on location, price, car park security or availability.
Can I amend my booking or delete it if I decide not to travel?
We don't charge any administration fees for amending airport hotel bookings, unless the amendment causes a reduction in the original
number of rooms or nights booked (for airport hotel bookings only). No refund is made for cancellation of airport hotel bookings within 24
hours of the stay. An administration fee of £7.50 per room per night applies to all other airport hotel cancellations.
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